30-DAY MONEY BACK GUARANTEE

At Vital Pals, we stand behind our products and quality controls. If you are not completely satisfied with your purchase, you may request a refund or replacement product within 30 days of the date of purchase. 

How To Claim The Guarantee

To submit a Guarantee request, please submit a request and mark Inquiry Type as "Refunds & Satisfaction Guarantee". Have information available regarding where and when you purchased your product, as well as proof of purchase. You must submit your Guarantee request within 30 days of the date of original purchase.

We reserve the right to request that the product be provided back to Vital Pals. If such request is made, we will provide a prepaid shipping label. 

Guarantee Guidelines

Vital Pals reserves the right to verify information, require valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Vital Pals concludes that the purchaser has abused the Satisfaction Guarantee. Vital Pals may amend or terminate the Satisfaction Guarantee at any time without notice.

Still Have Questions?

Please contact us at care@vitalpals.com or call +1 844-848-2725.

Effective: January 30, 2026